One number for Novato, central Marin and Petaluma
Call the number on this page and your call is connected with an independent roofing contractor who works in your area. The line covers Novato, San Rafael, Mill Valley, San Anselmo and Larkspur in Marin County, plus Petaluma in Sonoma County. Rainline Marin is a referral service, not a roofing company, so the person you speak with about the job will be the contractor.
Have these ready when you call
- Your town and nearest cross street
- The roof type if you know it, such as shingle, flat, tile or shake
- Where the water is showing and roughly when it started
- Whether it leaks in every rain or only in strong wind
- Photos of the stain and the roof, if you have them
Not sure what kind of leak it is? The leak checker on the home page matches common stains to their usual sources.
What happens after you dial
Your call is routed to a roofer who serves your town. They will ask about the leak, whether anything is urgent and when they can look at the roof. If you decide to go ahead, the inspection, the scope and any repair are arranged directly with them. Feel free to ask for their California license number and proof of insurance on that first call.
If the line is busy or no roofer is available at that moment, try again a little later. During big winter storms, many homes across Marin call at once, and roofers prioritize openings and active leaks.
If it is an emergency
If a tree has fallen on the house, the structure looks unsafe, or you see sparking or smell burning, get everyone out and call 911. Turn off the circuit at the breaker if water is near a light or outlet, and stay off wet roofs.
For an open hole with more rain on the way, read emergency tarping while you wait for a call back.